Refund & Return Policy

Overview

Our refund and return policy lasts for 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.

Non-returnable items:

  • Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are issued:

  • Any item that is not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any item returned more than 30 days after delivery

Refunds

Once your return has been received and inspected, we will email you to let you know that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a specified number of days.

Late or Missing Refunds

If you have not yet received a refund, please check your bank account again first.

Please contact your credit card company, it may take a while before your refund is officially credited.

Then contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still haven’t received your refund, please contact us at customerservice@devinita.com, we’ll be happy to help.

Sale items

Only regular priced items are refundable. Sale items cannot be returned.

Exchanges

We only replace items if they are defective or damaged. If you would like to exchange it for the same item, please send us an email at customerservice@devinita.com , we will be happy to assist you here.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift certificate for the value of your return. Once the returned item has been received, a gift certificate will be emailed to you.

If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will learn about your return.

Returns

To return your product, you must send your product to the address designated by us.

You are responsible for paying your own shipping costs for returning your item. Shipping costs are not refundable. If you receive a refund, the cost of the return will be deducted from your refund.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you’re returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Need help?

Contact us at customerservice@devinita.com for questions about refunds and returns.